If you receive the error message below when trying to sign in to Google, please click on the 3 dots beside your name and select Sign out and Forget. Close your browser and relaunch it and try to sign back into Google. This applies to staff and students.
Many people will see that they stay logged into their old webmail account following
migration, particular when you save your credentials. The easiest way to check is to
log into webmail and then click on your name and picture in the top right-hand
corner. A good value is an address that ends with @henderson.kyschools.us.
If you’re still logged into the old account, the bad value would be occurring if you
see @staffkyschools.onmicrosoft.com. If you see a @staffkyschools.onmicrosoft.com
address, you’ll need to log out, wait for it to finish logging out, and then close your
browser. Then you can log into webmail again with your @henderson.kyschools.us
address and it should take you to your “new” mailbox. You should be able to view
new mail at that point.
If you have any trouble accessing webmail after the migration, please clear your browser cache and try again.
How to setup email on your mobile device.
Mobile clients must be reconfigured as part of the migration. Instructions for different phone platforms are found below.
Keep in mind that if you have configured your account in the devices native app as well as the Outlook app, both will need to be reconfigured.
To manually reconfigure your Outlook profile, you must complete the following steps. Directions with picture are located HERE.
Click Mail. Sometimes this shows as Mail (Microsoft Outlook 2016) or Mail (32-bit) or something similar.